Refund & return policy

Effective Date: 24 Dec, 2024

At Parmar Jewellers, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process. Please read our policy carefully to understand your rights and obligations.

1. Return Eligibility

You may return items purchased from Parmar Jewellers within 7 days of receiving your order if they meet the following conditions:

• The item is in its original condition, unused, and unworn.
• The item is accompanied by all original packaging, including tags, boxes, and certificates (if applicable).
• Customized or personalized items are not eligible for return unless there is a manufacturing defect.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@parmarjewellers.com or call us at +91 20 1234 5678 to request a return authorization.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Instructions: Our team will provide you with instructions on how to return the item(s), including the return address.

3. Shipping Costs

• Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.

4. Refund Process

Once we receive your returned item(s), we will inspect them to ensure they meet our return policy criteria. If approved, we will process your refund as follows:

• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 7 business days for the refund to reflect in your account after processing.

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the return process outlined above and indicate your preference for an exchange in your communication with us. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@parmarjewellers.com or call us at +91 20 1234 5678. We will arrange for a replacement or refund as appropriate.

7. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry
• Gift cards
• Sale items (unless specified)

8. Changes to This Policy

Parmar Jewellers reserves the right to modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return, please contact us:Parmar Jewellers
Address: Rasta Peth, Pune, Maharashtra, India
Email: info@parmarjewellers.com
Phone: +91 20 1234 5678

Thank you for choosing Parmar Jewellers! We appreciate your business and look forward to serving you again. This Refund and Return Policy provides clear guidelines for customers while ensuring compliance with standard practices in e-commerce. Be sure to customize it further with specific effective dates and any other relevant details unique to Parmar Jewellers.